Refund and Returns Policy

1. General Overview

At holisticbuy we are committed to providing high‑quality products and a transparent shopping experience. This Refund and Returns Policy explains the conditions under which you may return items, request a refund, or exchange products purchased from our online store.

2. Eligibility for Returns

2.1 Return Window

Requests for returns or exchanges must be submitted within 30 calendar days of the delivery date. After this period, items are considered final sale and are not eligible for a refund or exchange.

2.2 Condition of Returned Items

• Products must be unused, undamaged, and in their original packaging.
• All accessories, manuals, and any complimentary items that were included with the purchase must be returned.
• Items that show signs of wear, alteration, or damage caused by the customer will be refused.

2.3 Non‑Returnable Items

• Personalized or custom‑made products.
• Perishable goods, supplements, or items with an expiration date.
• Gift cards and digital downloads.

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us.

3.2 Shipping the Return

Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item shipped by holisticbuy. Use a trackable shipping method and retain the receipt. Once the returned item is received and inspected, we will notify you of the outcome.

4. Refunds

4.1 Refund Method

Approved refunds will be processed to the original payment method within 7‑10 business days after we receive and verify the returned product.

4.2 Partial Refunds

In cases where the returned item is missing accessories, is not in its original condition, or has been returned after the 30‑day window, a partial refund may be issued at our discretion.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact support. Exchanges are subject to product availability. If the requested item is out of stock, you may choose a refund instead.

6. Defective or Incorrect Items

Should you receive a damaged, defective, or incorrect product, contact us within 7 days of receipt. We will arrange a prepaid return shipment and either replace the item or issue a full refund, depending on your preference.

7. User Responsibilities

• Provide accurate contact and shipping information.
• Package the returned item securely to prevent damage during transit.
• Retain proof of shipment until the return is fully processed.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. In the event of a conflict between this policy and local law, the law will prevail.

9. Contact Information

If you have any questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: holisticbuy,